Role overview

The role of Customer Service Specialist is a part of the Service desk and Procurement team. 

Your responsibilities will include: 

• In this role, you will receive email and ticketing system queries from employees, and vendors in Italian and German/French language.
• You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
• Your responsibility will be to document tickets and respond to inbound messages in a professional manner.
• You can look forward to the cooperation with other teams and departments in Holcim EBS.
• In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.

Your qualifications, experience and skills

• Master’s degree in Business, Economics, Administration, Procurement
• Previous experience in related positions in the field of customer service / help desk
• SAP knowledge is an advantage
• English - Upper intermediate (B2)
• Italian - Upper intermediate (B2)
• German - Upper intermediate (B2) or French - upper intermediate (B2)
• Experience in MS Office tools & Google equivalents on advanced level
• You are organized, structured and able to prioritize tasks
• Ability to analyze and solve problems
• Professional communication skills
• You are customer oriented, results oriented with responsible work attitude

Benefits 

• Annual 5% Bonus
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards 
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card