CPM Slovakia
Dyson Customer Service Agent - Italian Market (Hybrid)

CPM Slovakia • Bratislava, Slovensko


Plný úväzok | Čiastočný úväzok

1600 - Neuvedené EUR

Kontaktná osoba

Martin Bačko

Náborový pracovník
O pozícii

What you'll be doing?

Our Client Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.

We’re looking for Customer Service Agents who are fluent in the Italian language and have a good level of English, are excited by innovation and thrive on challenges to join our vibrant Dyson customer care team and interact with owners of some of the most innovative and stylish Dyson products in the world.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Your day-to-day?

  • You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.
  • As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
  • In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
  • You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
  • You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.

What skills & experience you'll bring to us?

  • Have a fluent level of written & spoken Italian.
  • Have a good level of English to communicate with our international team.
  • Be eligible to work in Slovakia and resident in the Slovakian territory.
  • Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
  • Have good computer skills and experience with MS Office.
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Well-organised and able to prioritise the workload with the ability to work under pressure.

What do we offer?

  • Starting date: 13th June or 1st July 2024.
  • Contract Type: Fixed-Term.
  • Working hours: Full Time (40 hours per week) - rotating schedule Monday - Sunday between 8 am and 10 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Highly competitive base salary of €16,800 per annum in addition to:
  • 5,85€/day meal voucher (117€/month).
  • A commuting allowance of €50 per month (€600 per annum).
  • Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
  • Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
  • Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
  • Please note, if you are living further away and can't commute daily, we may be able to offer a remote working option (subject to location and distance from our office).
  • Fully paid training that optimally prepares you for your job - 3 weeks duration (office-based).

Additional Benefits:

  • Multisport Card
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.